FAQs
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1. What types of products do you offer?
We offer a variety of custom products in acrylic, wood, resin, and other materials. We also have supplies such as fine glitter, chunky glitter, polymer clay, solid pigments and mica, in a wide range of colors. In addition, we have special products for businesses, home decorations and social events, in general a fairly wide range of custom products.
2. Do you ship?
Yes, we ship to all of the United States and Puerto Rico. Shipping costs and times vary by location and product type, but you can find more details at checkout.
3. Can I customize my order?
Of course. We specialize in customizations and will work with you to get exactly what you want. You can contact us to discuss specific details such as colors, materials, and design. You can find a variety of products on the site, but if you don't find what you want, you can fill out a form to request that product you desire.
4. How long does the customization process take?
Depending on the complexity of the order, lead times may vary. Custom products are generally completed within 5-10 business days. During peak seasons, such as holidays, delivery times may be extended.
5. What type of classes do you offer?
We offer classes for working with acrylic, wood and resin. The classes include techniques and tips for using our products and tools. You can check out the courses we have available for you. I also offer Personalized Courses and Consultations.
6. Do you have a return policy?
For personalized products we cannot offer returns unless there is a manufacturing defect. For supplies and materials, we accept returns within 7 days as long as the product is in its original packaging and unused. Please see our full returns policy in the Terms and Conditions section.
7. Do you offer discounts for bulk purchases?
Yes, we offer special discounts for bulk purchases of some of our products, such as glitter, pigments, and other supplies. For wholesale pricing information, please contact us directly.
8. Where can I see examples of your work?
You can see our work on our social media and on our YouTube channel, where we share the creation process and product samples. Follow us on Instagram and Facebook to see the latest news!
9. Do you have affiliate or ambassador programs?
We are always open to collaborations and affiliate programs. If you are interested in being part of our brand, send us an email with your profile and we will discuss the options.
10. How can I contact you to resolve my doubts?
You can contact us through the contact form on our website, write to us at our email, we are also available on our WhatsApp and social networks to answer any questions you may have.